Refund Policy

Effective Date: 20 Sep 2024

At Orlastore.com, our goal is to deliver top-quality products and services. However, we understand that situations may arise where a refund or exchange is necessary. This policy outlines the conditions under which refunds may be granted and how you can request one. Please read the terms carefully before making a purchase or booking a service.

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

Service Cancellations: If you cancel a scheduled service before the installation or repair begins, you may be eligible for a full or partial refund, depending on the timing of the cancellation.
Faulty Products: If a product purchased from Orlastore.com is defective or damaged upon delivery, you may be entitled to a replacement or a refund after the product has been inspected.
Unsatisfactory Services: If you're not satisfied with the service provided, contact us immediately. We’ll assess the issue, and in some cases, you may qualify for a refund or a re-service at no extra cost.
2. Non-Refundable Items and Services

Refunds will not be issued in the following cases:

Change of Mind: We do not offer refunds for products or services if you change your mind after the service has been provided or the product has been installed.
Custom Orders: Custom-built products or specially tailored installations are non-refundable once the customization process has started.
Completed Services: Once a service has been fully completed, refunds are not available unless the work is proven to be faulty or incomplete.
3. How to Request a Refund

To request a refund, follow these steps:

Contact Us: Reach out via email at contact@orlastore.com or call us at +1 (209) 439-7585. Be sure to include your order or service details and explain why you're requesting a refund.
Evaluation: Our team will review your request, and we may ask for additional information or images related to the product or service in question.
Resolution: Once your request has been evaluated, we’ll notify you of our decision. If approved, your refund will be processed within 7-10 business days.

4. Refund Processing

If your refund is approved, the refund will be processed within 7-10 business days. However, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

5. Exchanges and Replacements

For defective or damaged products, we may offer an exchange or replacement instead of a refund. Please notify us within 14 days of receiving the product to arrange for an exchange.

6. Contact Information

If you have any questions or need further assistance with refunds, feel free to reach out to us:

Email: contact@orlastore.com
Phone: +1 (209) 439-7585
Address: 1911 S 12th St, Omaha, NE 68108